Structured Operations
We implement clear, repeatable systems that bring consistency, efficiency, and control to your property.
Our Approach
Reliable Execution
From guest communication to turnovers, every detail is managed with precision and care.
Guest-Centered Experience
We create seamless, well-managed stays that lead to stronger reviews and repeat bookings
Founder
Dr. Christa DeCarvalho
Dr. Christa DeCarvalho is a strategic operations leader and the founder of Haven & Key, a stay management company dedicated to elevating short-term rental performance through seamless operations and exceptional guest experiences. Her work centers on transforming properties into refined, high-performing assets that deliver both operational ease for owners and memorable stays for guests.
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With a Doctorate in Business Administration and a background across hospitality, healthcare, and education, Dr. DeCarvalho brings a refined, systems-driven approach to short-term rental (Airbnb) management and optimization. Known for leading complex initiatives with clarity and precision, she implements streamlined operations and elevated service standards that enhance both performance and guest experience.
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At Haven & Key, her mission is simple:
to transform properties into high-performing, guest-centered experiences while allowing owners to operate effortlessly and confidently.